Terms of service

TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

Welcome to THRIVEWELLBEING PRIVATE LIMITED ("Thrive Well-Being," "Thrive," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. ABOUT THRIVE WELL-BEING

Company Information:

  • Legal Name: THRIVEWELLBEING PRIVATE LIMITED

  • GSTIN: 07AAMCT6913A1ZF

  • Registered Address: Plot No. 6 (Old No. L-3), Gali No. 1, Common Use, Near Mahipalpur, New Delhi – 110037, India

  • FSSAI License No.: (To be updated once issued)

  • Contact Email: support@thrivewellbeing.in

Our Business:
Thrive Well-Being is a premium wellness food brand offering high-quality, natural products including protein-rich atta, low-calorie atta, and protein bars for health-conscious consumers.

3. ELIGIBILITY

  • You must be at least 18 years old to use our Services

  • By using our Services, you confirm you can legally enter into a binding contract

  • Services are currently available only within India

  • We reserve the right to refuse service at our discretion

4. USER ACCOUNT

4.1 Account Creation

  • Accurate and complete information must be provided

  • You are responsible for maintaining confidentiality of login credentials

  • You are responsible for all activity under your account

4.2 Account Security

  • Notify us immediately of unauthorized access

  • We are not liable for unauthorized use of your account

4.3 Account Termination

  • You may close your account anytime

  • We may suspend or terminate accounts for violations

  • Access ends immediately upon termination

5. ORDERS AND PURCHASES

5.1 Product Information

We strive for accuracy but do not guarantee that all product descriptions, images, or pricing are error-free.

5.2 Pricing

  • Prices are in INR and inclusive of applicable taxes unless stated

  • Prices may change without prior notice

5.3 Order Acceptance

  • Orders are offers to purchase

  • Acceptance occurs only upon dispatch

  • We may reject or cancel any order

5.4 Order Limitations

We may limit or cancel orders suspected for resale or bulk misuse.

5.5 Payment

Accepted methods:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

Terms:

  • Payment required before dispatch (except COD)

  • Secure payment gateways used

  • We do not store full card details

5.6 Order Cancellation

By You:

  • Allowed before dispatch

  • Refund processed within 5–7 business days

By Us:

  • Due to stock issues, errors, fraud suspicion, or payment failure

  • Full refund issued if prepaid

6. SHIPPING AND DELIVERY

6.1 Delivery Areas

Delivery is available across serviceable pin codes in India.

6.2 Delivery Timeline

Estimated delivery: 5–7 business days (may vary)

6.3 Shipping Charges

Calculated at checkout; free shipping may apply above a certain value.

6.4 Delivery Process

  • Delivered to provided address

  • Customer should inspect upon delivery

6.5 Undelivered Orders

  • Re-delivery may incur additional charges

  • Refunds (if applicable) may deduct shipping costs

7. RETURNS AND REFUNDS

Please refer to our Return & Refund Policy.

Summary:

  • No returns (food safety compliance)

  • Refunds for damaged, incorrect, expired, or defective products

  • Must be reported within 48 hours with proof

8. PRODUCT INFORMATION AND DISCLAIMERS

8.1 Nutritional Information

Values are approximate and may vary.

8.2 Allergen Information

Products may contain or be processed with allergens (wheat, gluten, nuts, etc.).

8.3 Health Claims

Products support general wellness only and are not medical treatments.

8.4 Not Medical Advice

Content is informational and not a substitute for professional medical advice.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All content is owned by or licensed to THRIVEWELLBEING PRIVATE LIMITED.

9.2 Restrictions

You may not copy, reproduce, modify, or commercially exploit content without permission.

9.3 Trademarks

"Thrive Well-Being," "AlphaGrain," "LeanGrain," "AlphaBar," and associated branding are proprietary trademarks.

9.4 User Content

  • You retain ownership of submitted content

  • You grant us a license to use it

  • We may remove content violating these Terms

10. PROHIBITED USES

You agree not to:

Illegal Activities:

  • Violate laws or regulations

  • Infringe intellectual property

Fraudulent Activities:

  • Use false information

  • Use unauthorized payment methods

Harmful Activities:

  • Harass or harm others

  • Disrupt platform functionality

Unauthorized Access:

  • Hack, scrape, or misuse systems

Commercial Misuse:

  • Resell without authorization

  • Use Services for unauthorized commercial purposes

Governing Law : 
          
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

CONTACT INFORMATION

THRIVEWELLBEING PRIVATE LIMITED
New Delhi – 110037, India
Email: support@thrivewellbeing.com

Note: These Terms comply with applicable Indian laws including GST regulations and consumer protection guidelines.