Refund policy

RETURN & REFUND POLICY

Business Name: THRIVEWELLBEING PRIVATE LIMITED
GSTIN: 07AAMCT6913A1ZF
Registered Address: Plot No. 6 (Old No. L-3), Gali No. 1, Common Use, Near Mahipalpur, New Delhi – 110037, India

NO RETURN POLICY

At THRIVEWELLBEING PRIVATE LIMITED (Thrive Well-Being), we are committed to delivering premium-quality wellness and food products. Due to the perishable nature of food items and in compliance with health and safety regulations, we do not accept returns or exchanges once products have been delivered.

QUALITY GUARANTEE

We stand behind the quality of our products. Every order undergoes strict quality checks before dispatch to ensure:

  • Fresh and premium-quality products

  • Properly sealed and hygienic packaging

  • Accurate labeling and product information

  • Products well within their shelf life

REFUND ELIGIBILITY

Although returns are not accepted, refunds may be issued under the following conditions:

1. Damaged Products

  • Packaging is torn, broken, or tampered

  • Product is physically damaged

  • Must be reported within 48 hours with photographic proof

2. Wrong Product Delivered

  • Incorrect item received

  • Quantity mismatch

  • Must be reported within 48 hours with photographic proof

3. Quality Issues

  • Product appears spoiled, contaminated, or unsafe

  • Abnormal smell, color, or texture

  • Presence of foreign objects

  • Must be reported within 48 hours with photographic proof

4. Manufacturing Defects

  • Defective packaging affecting product safety

  • Manufacturing faults impacting quality

  • Must be reported within 48 hours with photographic proof

5. Expired Products

  • Product delivered past expiry date

  • Insufficient shelf life at the time of delivery

  • Must be reported within 48 hours with photographic proof

NON-REFUNDABLE CIRCUMSTANCES

Refunds or replacements will not be provided in the following cases:

  • Change of mind after purchase

  • Taste or flavor dissatisfaction

  • Product opened, used, or consumed

  • Damage due to improper storage after delivery

  • Complaints reported after 48 hours

  • Lack of required photographic evidence

  • Orders placed during promotional sales (unless quality issues are proven)

HOW TO REQUEST A REFUND

If your order qualifies:

Step 1: Contact Us

Email: support@thrivewellbeing.in

Step 2: Provide Details

  • Order number

  • Product name and quantity

  • Clear photographs of:

    • Product packaging (front & back)

    • Manufacturing/expiry date

    • Damage/defect

    • Outer delivery packaging

  • Description of the issue

Step 3: Verification

Our team will review your request within 2–3 business days and notify you of:

  • Approval or rejection

  • Next steps (if approved)

  • Any additional information required

Step 4: Refund Processing

  • Refund issued to original payment method

  • Processing time: 5–7 business days

  • Confirmation email will be sent

CONTACT INFORMATION

THRIVEWELLBEING PRIVATE LIMITED
Registered Office: New Delhi, India
Email: support@thrivewellbeing.in

Note: This policy complies with applicable GST regulations and consumer protection guidelines in India.