Terms Of Service

1. ACCEPTANCE OF TERMS

Welcome to Thrive Well-Being ("Thrive," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. ABOUT THRIVE WELL-BEING

Company Information:

  • Legal Name: Thrive Wellbeing Private Limited
  • Registered Address: L-6 GALI NUMBER 1 MAHIPALPUR
  • FSSAI License No.: Registered
  • GSTIN: -
  • Contact: support@thrivewellbeing.com 

Our Business: Thrive Well-Being is a premium wellness food brand offering high-quality, natural products including protein-rich atta, low-calorie atta, and protein bars designed for health-conscious Indian families.

3. ELIGIBILITY

Age Requirement: You must be at least 18 years old to use our Services and place orders. By using our Services, you represent and warrant that you are of legal age to form a binding contract.

Geographic Limitations: Our Services are currently available only in India. We reserve the right to refuse service to anyone for any reason at any time.

4. USER ACCOUNT

4.1 Account Creation

  • You may need to create an account to access certain features
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account

4.2 Account Security

  • Notify us immediately of any unauthorized use of your account
  • We are not liable for losses caused by unauthorized use of your account
  • You may not use another person's account without permission

4.3 Account Termination

  • You may close your account at any time by contacting us
  • We may suspend or terminate your account if you violate these Terms
  • Upon termination, your right to use our Services ceases immediately

5. ORDERS AND PURCHASES

5.1 Product Information

  • We strive to display accurate product information, including descriptions, images, pricing, and availability
  • We do not warrant that product descriptions or other content is accurate, complete, or error-free
  • We reserve the right to correct errors, inaccuracies, or omissions at any time

5.2 Pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
  • Prices are subject to change without notice
  • We reserve the right to modify prices at any time
  • The price charged will be the price displayed at the time of order placement

5.3 Order Acceptance

  • Your order is an offer to purchase products from us
  • We reserve the right to accept or decline any order for any reason
  • Order confirmation does not constitute acceptance
  • Acceptance occurs when we dispatch the product
  • We may require additional verification before accepting orders

5.4 Order Limitations

  • We reserve the right to limit quantities purchased per person, household, or order
  • We may refuse or cancel orders that appear to be placed by dealers, resellers, or distributors

5.5 Payment

Accepted payment methods include:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD) - where available

Payment Terms:

  • Payment must be received before order dispatch (except COD)
  • All transactions are processed through secure payment gateways
  • We do not store your complete card details
  • Failed payments may result in order cancellation

5.6 Order Cancellation

By You:

  • You may cancel orders before dispatch
  • Cancellation requests must be submitted via email or phone
  • Refunds for prepaid cancelled orders will be processed within 5-7 business days

By Us:

  • We may cancel orders due to product unavailability, pricing errors, payment issues, or suspected fraud
  • You will be notified of cancellation and refunded if payment was made

6. SHIPPING AND DELIVERY

6.1 Delivery Areas

  • We currently deliver to select cities in India
  • Delivery availability is subject to serviceable pin codes
  • Check delivery availability during checkout

6.2 Delivery Timeline

  • Estimated delivery time: [5-7] business days from order confirmation
  • Timelines are estimates and may vary due to factors beyond our control
  • We are not liable for delays caused by courier services, natural disasters, or other unforeseen circumstances

6.3 Shipping Charges

  • Shipping charges vary based on order value, location, and delivery speed
  • Free shipping may be available on orders above a certain value
  • Charges will be displayed during checkout

6.4 Delivery Process

  • Products will be delivered to the address provided during checkout
  • Signature may be required upon delivery
  • Ensure someone is available to receive the order
  • Inspect products immediately upon delivery

6.5 Undelivered Orders

  • If delivery attempts fail, the courier will contact you
  • Orders returned due to failed delivery may incur re-delivery charges
  • Refunds for returned orders will be processed after deducting shipping costs

7. RETURNS AND REFUNDS

Please refer to our Refund & Return Policy for complete details.

Summary:

  • We do not accept returns due to food safety standards
  • Refunds available for damaged, wrong, expired, or defective products
  • Claims must be made within 48 hours with photographic evidence
  • No refunds for change of mind or taste preferences

8. PRODUCT INFORMATION AND DISCLAIMERS

8.1 Nutritional Information

  • Nutritional values provided are approximate and based on standard serving sizes
  • Actual values may vary slightly due to natural variations in ingredients
  • Always check product packaging for accurate information

8.2 Allergen Information

  • Our products may contain or be processed in facilities that handle wheat, gluten, nuts, and other allergens
  • Check product labels for complete allergen information
  • We are not liable for allergic reactions

8.3 Health Claims

  • Our products support general wellness and nutrition
  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Consult a healthcare professional before making significant dietary changes

8.4 Not Medical Advice

  • Content on our website is for informational purposes only
  • It is not a substitute for professional medical advice, diagnosis, or treatment
  • Always seek the advice of your physician or qualified health provider

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Content

All content on our Services, including text, graphics, logos, images, videos, software, and product names, is owned by or licensed to Thrive Well-Being and protected by:

  • Copyright laws
  • Trademark laws
  • Other intellectual property rights

9.2 Restrictions

You may not:

  • Copy, reproduce, distribute, or create derivative works
  • Modify, reverse engineer, or decompile any content
  • Use our content for commercial purposes without written permission
  • Remove or alter copyright notices or trademarks

9.3 Trademarks

"Thrive Well-Being," "AlphaGrain," "LeanGrain," "AlphaBar," our logos, and other marks are trademarks of [THRIVE WELLBEING PRIVATE LIMITED]. You may not use these without our prior written consent.

9.4 User-Generated Content

  • You retain ownership of content you submit (reviews, photos, testimonials)
  • By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display it
  • You represent that you have rights to submit such content
  • We may remove user content that violates these Terms

10. PROHIBITED USES

You agree not to:

Illegal Activities:

  • Violate any local, state, national, or international law
  • Infringe intellectual property rights
  • Transmit harmful code, viruses, or malware

Fraudulent Activities:

  • Use false information during registration or checkout
  • Use stolen credit cards or payment information
  • Attempt to manipulate pricing or exploit promotions

Harmful Activities:

  • Harass, abuse, or harm others
  • Impersonate any person or entity
  • Interfere with the proper functioning of our Services

Unauthorized Access:

  • Attempt to gain unauthorized access to our systems
  • Use automated systems (bots, scrapers) without permission
  • Reverse engineer our website or application

Commercial Misuse:

  • Resell our products without authorization
  • Use our Services for commercial purposes without permission